FAQ's

What types of hair care products do you offer?

Cove Collective specializes in a curated selection of premium hair care products. Our offerings include innovative formulations such as moisture masks and frizz-fighting treatments from top brands like Amika, designed to nourish and enhance your hair's natural beauty.

How do your products benefit hair health?

Our products are formulated to provide transformative benefits, including deep hydration and improved manageability. For instance, moisture masks can significantly increase hair moisture levels, while frizz-fighting treatments can reduce frizz by up to 80%, resulting in smoother and healthier-looking hair.

What is your return policy for hair care products?

We have a 14-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please note that personal care goods, including beauty products, are generally non-returnable unless they are defective or damaged.

How can I initiate a return or exchange?

To start a return, please contact us at coveco.beauty@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. For exchanges, we recommend returning the item you have and making a separate purchase for the new item.

What should I do if my order arrives damaged or incorrect?

We advise inspecting your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately at coveco.beauty@gmail.com so we can evaluate the issue and resolve it promptly.

Do you offer international shipping?

Currently, our shipping policy primarily covers domestic orders. For international shipping inquiries, please contact us directly to discuss potential options and associated costs.

How long does shipping typically take?

Shipping times may vary based on your location and the shipping method selected at checkout. Generally, standard shipping can take between 3 to 7 business days. For more specific information, please refer to our shipping policy or contact us.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected